1. Why am I getting a smart meter, and when will it be installed?
CLP is installing smart meters for all its customers between now and 2025 to provide a range of new digitalised services and solutions that will encourage energy saving. The smart meters will also support Hong Kong’s transformation into a smart city. The rollout schedule is based on factors including the age of existing meters, the cost efficiency of replacement works, and supply reliability in different areas. Customers will be kept informed about the progress of the rollout. Click here for further details.
2. What will happen when my old meter is replaced with a smart meter?
CLP will read your old meter before it is replaced. Your electricity supply will be suspended for less than 30 minutes while the meter is replaced, and will resume as soon as the process is complete.
3. What new services will my new smart meter provide?
Traditional meters only record electricity consumption. Smart meters are connected to a communication system that provides customers with the instant access to the latest available electricity consumption information. It also provides alerts about power outages because of supply network irregularities, excluding incidents caused by a failure of customers’ equipment or planned outages. Customers can receive alerts through the CLP app, or by SMS or email.
4. How accurate is the electricity consumption data recorded by smart meters?
Normally, smart meter customers can view their hourly electricity consumption for the past 90 days, up to 12 hours ago. Data transmission depends upon factors including internet connectivity and network coverage. The data shown is for reference only and the actual usage shown in the electricity bill will prevail in the event of any discrepancy. The installation of the smart meter will not lead to any difference in the amount charged in an electricity bill.
5. How can residential customers with smart meters monitor their consumption data?
Customers with smart meters can access the latest available consumption data through the CLP app or website, including their daily and per-bill consumption over the past 14 months, as well as hourly data for the past 90 days up to 12 hours ago. Customers can also log on to the CLP website to access their consumption data.
