Manage and update your personal profile & notification settings

Update your profile regularly to receive timely alerts. You can use our mobile app or website to update your personal details.

Logging in to your online account

Log in to your CLP Mobile App to update your profile. Please refer to our support articles if you need help setting up your online account or logging in.

Updating your profile

1. Log in to CLP Mobile App or Website

2. Click on "Profile"

3. Select "Personal details"

4. Click "Edit" next to Mobile number

5. Enter OTP sent to you and click "Verify OTP" to complete the update

1. Log in to CLP Mobile App or Website

2. Click on "Profile"

3. Select "Notification settings"

4. Click "Edit" next to Primary email address

5. Enter OTP sent to you and click "Verify OTP" to complete the update

You can choose whether to receive billing and payment alerts or unusual consumption alerts here, with the flexibility to receive them via email, SMS or app push message*

Log in to CLP Mobile App or Website
Select “Profile”
Click “Notification settings”
Toggle on / off for different options

Note:

*Setting for the channel “CLP app notifications” is only available in CLP Power Mobile App.

In addition to email and mobile OTP, you can also link your account using a third-party authentication method (i.e. iAM Smart).

1. Log in to CLP Mobile App or Website

2. Click on "Profile"

3. Select "Personal details"

4. Select "Third Party Authentication"

5. Toggle on / off to enable login using iAM Smart

1. Log in to CLP Mobile App or Website

2. Click on "Profile"

3. Select "Notification settings"

4. Click "Edit" next to Bill language to choose your preferred language

If you have any questions on how to update your profile, please submit an enquiry.

CLP One account

Set up your CLP One account Log in to CLP One account Reset password & retrieve Login ID Encounter an error once I have entered my HKID See more

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Manage and update your personal profile & notification settings

Logging in to your online account

Updating your profile

Mobile number

Primary email address

Notification settings

Third-party authentication

Bill language