Need help? Chat with Power Kid

Hey there, I’m Power Kid! With my superpower and plenty of positive energy to share, I’m here to assist you with general enquiries and service information. What’s more, I’m your energy partner and have some awesome energy saving tips to share. Let’s team up and save energy for a greener future together!

I'm here to assist you, from providing information about the outstanding amount of your bill to your bill due date. I can also guide you through the payment process. Simply click on my icon on the bottom right corner once you've logged into the CLP App.  ​

If you need further support, you may also chat with our live chat agent online by selecting or typing ‘live chat’ (Live chat's service hour: Monday to Sunday 09:00-18:00)*.

What are you waiting for? Download CLP app now!
 

* Please log in with your CLP App to chat with our real agent

From 23 May 2024, all SMS sent from CLP start with “#CLP”.  Do not respond to, open any attachments or click on any links in a suspicious SMS or email. If you have any questions, please call CLP’s Customer Service Hotline at 2678 2678. For more cyber security tips, please visit “Security tips for customers”.

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[Important Notice for Residential Customers] To provide a more secure login experience, "Login ID and Password" will be replaced by the "One-Time Password (OTP)". After login, please select "Profile" -> "Personal Details" to keep your contact information up-to-date. You can then use your verified mobile number or email address to receive the OTP for login.

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Digital Ambassador