Low Carbon eJourney
Smart living unfolds, endless rewards untold
Embark on "Low Carbon eJourney"now by signing up for CLP eBill notifications and ePayment services. Pay your bills from home, and enjoy the peace of your zone. By completing specific tasks in "Starter Recognition" and "Expert Recognition", you can have a chance to purchase supermarket chain vouchers at up to 50% off. Plus, you will have the chance to get your hands on various popular gadgets and trendy home appliances — including smartphones, gaming consoles, kitchen appliances, small appliances, computer products, audio-visual equipments, beauty devices, and travel accessories — all at incredible prices. Fantastic surprises are on the way!
Start your Low Carbon eJourney in 3 simple steps
Complete the following tasks in designated period. For details, please refer to "How to Earn Rewards" below:
1. Fill in the e-Form for the Programme
2. Subscribe to and consistently use eBill notification for the duration of the programme
3. Consistently use autopay or other ePayment methods throughout the programme
Rewards
Starter Recognition - Thankful Week
Get an e-ticket for the Thankful Week and enjoy exclusive product offers, including supermarket vouchers at up to 50% off!#
#Rewards are available on a first-come, first-served basis, and while stocks last.
Thankful Week
^ Customers are required to register as Domeo memberrs and link their membership to their CLP online accounts.
* 7 August – 6 October 2024 as the "Starter Recognition" Period based on Hong Kong Time and the CLP Power server. (Hereinafter refer as "Starter Recognition" Period) The deadline of "Starter Recognition" is 6 October 2024 23:59.
Expert Recognition - Saver’s Extravaganza
Get an e-ticket for the Saver’s Extravaganza and discover incredible deals on popular gadgets and trendy home appliances!
#Rewards are available on a first-come, first-served basis, and while stocks last.
Saver’s Extravaganza
^ Customers are required to register as Domeo members and link their CLP online account.
** The Expert Recognition period is 7 August to 31 December 2024 based on Hong Kong time and the CLP Power server. The deadline for the Expert Recognition period is 23:59 on 31 December 2024.
[Up to 50% off selected products】Saver’s Extravaganza Offers a Host of Popular Gadgets##
##Rewards are available on a first-come, first-served basis, while stocks last. The products and offers listed above are subject to availability and market conditions. Should any product require substituting, it will be replaced with an equivalent model of at least equal value.
Samsung Galaxy Z Flip
Apple iPhone
Dyson Air Purifier
Dyson Vacuum Cleaner
Apple iPad
Dyson Hair Dryer
PHILIPS RO Water Dispenser
Yaman RF Beauté Photo PLUS
SONY PlayStation 5 PS5 Console
NINTENDO Switch Console
American Tourister Spinner
Marshall Portable Bluetooth Speaker
Eligibility
To qualify for the programme, you must:
Be a residential customer living within the supply area of CLP Power; and
Hold a valid electricity account and complete all tasks (the electricity account should remain active until the end of the Programme*/**)
How to Earn Rewards
Complete the following tasks in designated period:
1. Fill in the e-Form for the Programme
Submitting the e-Form is a one-time requirement. If it has been submitted during the "Starter Recognition" Period*, you do not need to submit it again during the "Expert Recognition" Period**.
If participants have not previously provided CLP Power with a consent for direct marketing, they should complete this form by 23:59 on December 31, 2024. Customers who would like to be invited to Thankful Week should complete the e-Form by 23:59 on October 6, 2024.
If an eligible participant fails to provide CLP Power with consent for direct marketing, CLP Power will not be able to send programme and reward information to the participant. The information collected will be used solely for sending programme-related information and will not override any previous instructions regarding direct marketing.
2. Sign up for and consistently use eBill notifications throughout the programme
You can sign up for eBill notification and opt out of paper bills here.
Reminder
If you receive both paper bills and eBills, or if you opt out of eBill notifications during the programme period, you will not be considered as having fulfilled the requirements. However, if you have already applied for eBill notifications before the programme, you are still eligible to participate.
If one or more email addresses are listed with an “edit” button (as shown above), you have already subscribed eBill notification. You receive the eBill notification via the provided email address.
If you see a screen asking to confirm/add more new email address and indicate the agreement to subscribe eBill (as shown above), you have not yet subscribed to eBill notification.
Please note that you are not regarded as task completed if you receive both paper bill and eBill notification at the same time. Respective customers may contact our customer service center via eForm to change the settings.
3. Consistently use autopay or other ePayment methods throughout the Programme
Make at least one eligible bill payment by autopay or other ePayment method during the "Starter Recognition" Period*, or at least two such payments during the Low Carbon eJourney programme period. If a refund is requested by a customer after making a payment, the amount will not be considered eligible.
Eligible payment methods:
- Bank/Credit Card Autopay
Faster Payment System (FPS)
AlipayHK
WeChat Pay HK
Internet banking
PPS
ATM
If no bill or fewer than two bills need to be settled during the Programme period, participants can make prepayments of at least HKD 150 via Internet banking, PPS, or ATM.
Autopay arrangements must be maintained or other ePayment methods used until the end of the programme. Please allow 4-6 weeks for the approval process of bank/credit card autopay. Only successful transactions are eligible for completing the task.
About the e-tickets
Programme-related information and e-tickets will be sent by email to the address provided by participants for e-Bill notification in CLP online account.
Participants who wish to be invited to Thankful Week and/or Saver’s Extravaganza must register as a Domeo member and link their memberships to their CLP online accounts.
Frequently Asked Questions
Unfortunately, only successful transactions are considered valid. However, you may use other ePayment methods to fulfil the requirements. If a refund is requested, the amount will not be considered eligible.
The programme is open to holders of each electricity account. You will receive offers for each account once the requirements are fulfilled.
If you have signed up for eBill notifications and maintained your subscription throughout the Programme, you will still be considered as having fulfilled the requirements.
You can make a prepayment by Internet banking, PPS, or ATM for an amount of at least HK$150. If a refund is requested, however, this amount will not be considered eligible.
Only customers who have fulfilled all the requirements and whose participating electricity accounts remain valid until the end of the programme will receive e-tickets. If you move to another residential address within CLP Power’s supply area, you must fulfil the requirements again for the new electricity account to be eligible for rewards.
Yes. You are required to register as a Domeo member and link your membership to your CLP online account. For details on how to link your accounts, please click here.
Programme-related information and e-tickets will be sent by email to the address provided by participants for e-Bill notifications.
Only customers who have completed all the required tasks and whose participating electricity account is still valid until the end of the programme will receive e-tickets. Invitations will be sent by email. Please check your mailbox and ensure that your registered email address with us is still valid. Emails from CLP may be inadvertently blocked by your email service provider, so also check your spam folder.
More information
- Please refer to the “Low Carbon eJourney” Terms and Conditions.
- Learn more about the details of “Low Carbon eJourney” Personal information collection statement.
