We will automatically link the CLP One Account and the Domeo account for all eligible customers. Just ONE simple step! Activate your Domeo account now to experience a smooth journey of points earning and redemption, and to enjoy various privileges and member discounts, experience now!
Benefits of Domeo account activation
- Easier to earn and save points! You can now earn more points through various actions
- Redeem rewards! A variety of rewards are now available
- Enjoy discounts on home appliances and lifestyle products - use your points as money!
Am I eligible for Domeo account activation?
If you meet the following criteria and not get linked to Domeo, please be patient for 5 business days for processing, we will automatically link your CLO ONE Account and the Domeo account.
- Valid residential account and CLP One account
(Logged-in once) - Valid email address
- Accepted the direct marketing consent
Customers who do not meet the above eligibility criteria can still link to Domeo account through self-service. For detailed instructions, please click here to follow the step by step guide.
Next Recommended Actions
Step 1: Log in your CLP One Account.
Step 2: Click ‘Discover’ after logged in.
Step 3: Click ‘Domeo eShop’.
Step 4: Confirm email address in the pop-up window.
Step 5: You will receive a verification email from Domeo.
Step 6: Click 'Activate Your Account'.
All Set!
Step 1: Suggest to create CLP One Profile with email.
Click here to register
Step 2: Follow the on-screen instructions and input your account information.
Step 3: Enter the One-time password (OTP) sent to you and click 'Verify OTP'.
Step 4: Click ‘Link electricity Services’.
Step 5: Provide your personal information.
Step 6: Provide a photo of your HKID for identify verification.
Step 7: Successfully activate your CLP One Account
Step 1: Click 'Register'.
Step 2: Follow the on-screen instructions and input your account information.
Step 3: Click 'Activate Your Account'.
Step 4: Click 'My Account and Link to Partners' to link your CLP One account.
Step 5: Log in your CLP One Account.
Successfully Linked !
By CLP website
- Click “Profile”.
- Click “Personal Information”.
- Update your “Primary Email Address”.
- Click “Next” to receive your One-time password (OTP).
- Click “Update” to complete your update.
By CLP mobile app
- Click “Profile”.
- Click “Personal Information”.
- Update your “Primary Email Address”.
- Click “Update” to receive your OTP.
- Click “Verify OTP” to complete your update.
Frequently Asked Questions
1) Please use the default email address to complete the activation flow by connectting your CLP One Account with Domeo account.
Step 1: Log in your CLP One Account.
Step 2: Click ‘Discover’ after logged in.
Step 3: Click ‘Domeo eShop’.
Step 4: Confirm email address in the pop-up window.
Step 5: You will receive a verification email from Domeo.
Step 6: Click 'Activate Your Account'.
All Set!
2) If you want to change your login email, please contact us through https://www.clpdomeo.com/en/contact-us , and let us know your expected Domeo login email. We will follow up with you within 3 working days and send an email to your default email address to confirm your identity.
Having a 'valid email address' is one of the requirements to become an eligible customer and registering by email can ensure you are eligible to enjoy redemption and discount offers
No. You can set two different passwords. CLP and Domeo staff will never ask for your password. Please remain vigilant and exercise caution if you have any suspicions.
Domeo is the flagship eCommerce platform of Power Connect, the rewards program of CLP Power Hong Kong Limited, to encourage its residential customers to save energy and practise low carbon lifestyle. CLP customers will be rewarded with Domeo points to enjoy a seamless experience in DOMEO.
Domeo sources diversified home products and services. With innovative ideas, Domeo strives to better serve customers’ needs by delivering an excellent shopping experience and a net-zero carbon future for customers.
You can easily check point balance at your Domeo account to enjoy a great variety of rewards and bond up to 10 electricity accounts with 1 Domeo account, allowing you to enjoy with families and friends.
You must log in to Domeo and register as a member to view your points
Eligible accounts include:
(1) Residential accounts;
(2) Valid CLP One Accounts;
(3) Accounts for addresses that have not been moved out.
Ineligible accounts include:
(1) Non-residential accounts;
(2) Customers without a valid CLP One Account;
(3) Accounts for addresses that have been moved out.
Start Earn Domeo points and let your journey of boundless rewards redemption begin.
There are several reasons for a failure to link accounts:
- A customer tries to link an account relating to an address that has been moved out of. A terminated account is not eligible for linking or earning points.
- A customer may have pressed ‘cancel’ during the linkage process. We recommend users restart the linkage process if this happens.
Domeo points will be deducted from the Domeo account with rewards that have earlier expiration dates.
For any enquiry about rewards redemption and details of product purchase orders, please contact the customer service hotline of Domeo at 2678 2626 for assistance or refer to Domeo Rewards Programme Terms and Conditions.
