In order to simplify the process of the Domeo rewards redemption platform, CLP is gradually enabling automatic linkage between the CLP One account and the Domeo account for selected customers who currently hold CLP One account. Customers can directly log into Domeo and enjoy a smooth experience for earning and redeeming points.
Benefits after programme upgrade
- Easier to earn and save points! You can now earn more points through various actions
- Redeem rewards! A variety of rewards are now available
- Enjoy discounts on home appliances and lifestyle products - use your points as money!
Am I eligible for programme upgrade?
If you meet the following criteria and not yet linked to Domeo after 24 April 2024, you will be eligible for the upgrade and your activated CLP One account will be automatically link up with domeo account. A confirmation email will be sent in 5 workings days and you are required to activate via that email in order to complete the whole upgrade process.
- Valid residential account and CLP One account
(Logged-in once) - Valid email address
- Accepted the direct marketing consent
Next Recommended Actions
Step 1: Click 'Login CLP One Account' in the email.
Step 2: Log in your CLP One Account.
Step 3: Click ‘Discover’ after logged in.
Step 4: Click ‘Domeo eShop’.
Step 5: Confirm email address in the pop-up window.
Step 6: You will receive a verification email from Domeo.
Step 7: Click 'Activate Your Account'.
All Set!
Step 1: Suggest to create 'CLP One' account with email.
Click here to register
Step 2: Follow the on-screen instructions and input your account information.
Step 3: Enter the One-time password (OTP) sent to you and click 'Verify OTP'.
Step 4: Click ‘Link electricity Services’.
Step 5: Provide your personal information.
Step 6: Provide a photo of your HKID for identify verification.
Step 7:Your 'CLP One' account is successfully created.
Step 1: Click 'Register'.
Step 2: Follow the on-screen instructions and input your account information.
Step 3: Click 'Activate Your Account'.
Step 4: Click 'My Account and Link to Partners' to link your CLP One account.
Step 5: Log in your CLP One Account.
Successfully Linked !
By CLP website
- Click “Profile”.
- Click “Personal Information”.
- Update your “Primary Email Address”.
- Click “Next” to receive your One-time password (OTP).
- Click “Update” to complete your update.
By CLP mobile app
- Click “Profile”.
- Click “Personal Information”.
- Update your “Primary Email Address”.
- Click “Update” to receive your OTP.
- Click “Verify OTP” to complete your update.
Frequently Asked Questions
1) Please use the default email address to complete the activation flow by connectting your CLP One account with Domeo account.
Step 1: Click 'Login CLP One Account' in the email.
Step 2: Log in your CLP One Account.
Step 3: Click ‘Discover’ after logged in.
Step 4: Click ‘Domeo eShop’.
Step 5: Confirm email address in the pop-up window.
Step 6: You will receive a verification email from Domeo.
Step 7: Click 'Activate Your Account'.
All Set!
2) If you want to change your login email, please contact us through https://www.clpdomeo.com/en/contact-us , and let us know your expected Domeo login email. We will follow up with you within 3 working days and send an email to your default email address to confirm your identity.
Having a 'vaild email address' is one of the requirements to become a selected customer for programme upgrade therefore registering with an email ensures your eligibility and smooth experience for earning and redeeming points.
No. You can set two different passwords. CLP and Domeo staff will never ask for your password. Please remain vigilant and exercise caution if you have any suspicions.
If you register yourCLP One account in April or after, your information is currently being processed. Please be patient while we handle this for you.
If you still haven't received any notification emails, it could be due to the following reasons:
- Your CLP account has been terminated.
- Your CLP One account has never been logged in before. (Log in now)
- Different email addresses are used for your CLP electricity account and online account. (Refer to the steps of 'change or update email address' above)
- You have opted out of receiving direct marketing communications. (Please fill in this form to submit changes)
You can manually connect your CLP One account and Domeo account on your own.
Domeo is the flagship eCommerce platform of Power Connect, the rewards program of CLP Power Hong Kong Limited, to encourage its residential customers to save energy and practise low carbon lifestyle. CLP customers will be rewarded with Domeo points to enjoy a seamless experience in DOMEO.
Domeo sources diversified home products and services. With innovative ideas, Domeo strives to better serve customers’ needs by delivering an excellent shopping experience and a net-zero carbon future for customers.
- No longer need to deal with two different point systems.
- Easily check point balance at your Domeo account to enjoy a great variety of rewards.
- Up to 10 electricity accounts can be bound with 1 Domeo account, allowing you to enjoy with families and friends.
- With your electricity account linked to Domeo account, all your earned points will be automatically credited to your account.
You must log in to Domeo and register as a member to view your points
Eligible accounts include:
(1) Residential accounts;
(2) Valid CLP One accounts;
(3) Accounts for addresses that have not been moved out.
Ineligible accounts include:
(1) Non-residential accounts;
(2) Customers without a valid CLP One account;
(3) Accounts for addresses that have been moved out.
Enter Earn Domeo Points
There are several reasons for a failure to link accounts:
- A customer tries to link an account relating to an address that has been moved out of. A terminated account is not eligible for linking or earning points.
- A customer may have pressed ‘cancel’ during the linkage process. We recommend users restart the linkage process if this happens.
Domeo points will be deducted from the Domeo account with rewards that have earlier expiration dates.
For any enquiry about rewards redemption and details of product purchase orders, please contact the customer service hotline of Domeo at 2678 2626 for assistance or refer to Domeo Rewards Programme Terms and Conditions.
