Payment methods (Residential)
As a residential customer, you can choose your preferred payment method to settle bill payments in convenient and secure ways.
Due to technical issues in 7-11 systems, the electricity bill payment service at 7-11 convenience stores is currently unavailable. In the meantime, please use alternative methods to pay your electricity bills. We apologize for any inconvenience caused.
From 14 Sep 2024 onwards, CLP bill payment via Standard Chartered phone banking service will be ceased.
Please use other payment methods to settle your bills.
Payment could be easy and convenient. Now you can pay the bill online without logging in.
To check your account number and bill amount, you can get a copy of your bill and read your bill. You can also pay your bill with the following payment methods*:
Benefits
- Receive a 30% discount on your initial security deposit (Bank Autopay residential customers only).
- Avoid late payment charges and manual transactions through automatic bill payments.
- Apply for free, value-added payment services such as Payment alert and eReceipt.
How to set up
To set up Bank Autopay, you must have a savings or current account with any bank in Hong Kong. The name of the bank account holder and the registered customer of an electricity account can be different.
For Virtual bank account holder, please consult your bank for the availability of Autopay service before apply.
Online
Login or register your CLP online account.
Select “Profile” and submit your application in “eAutopay Application”
Phone
Call our Customer Service Hotline. Please have your electricity account number ready when you call.
Bank
Submit the completed authorisation form (PDF) to your bank. Some banks might charge for handling paper forms.
- As the application takes about 4 weeks to process, you cannot use Autopay for your current bill. Please use other payment methods until we show the Autopay debit date on your next bill.
- Some banks may charge a service fee for handling Autopay applications. Please contact your bank for more details.
- To cancel your Bank Autopay, please contact your bank for the cancellation arrangement.
- If you have set up an autopay limit at your bank, please check the total amount due does not exceed the pre-set limit and arrange with your bank for any update if necessary.
How to set up
To set up Credit Card Autopay, you must have one of the following cards:
BEA credit card
Email the completed BEA Autopay Authorisation form (PDF) to: payment@clp.com.hk
Please indicate “New BEA credit card autopay application” at the subject
Or, you may fax the completed form to 2678 6721.
BoC credit card or China UnionPay
Dual Currency credit card
Mail the completed BoC Autopay Authorisation form (PDF) to:
BOC Credit Card (International) Limited, 20/F.,
BOC Credit Card Centre,
68 Connaught Road West,
Hong Kong
Dah Sing Bank credit card
Mail the completed Dah Sing Autopay Authorisation form (PDF) to:
Dah Sing Bank Ltd.,
G.P.O. Box 333,
Hong Kong
Or, you may fax the completed form to 2598 1836.
American Express card
Call the Cardmember Hotline stated on the back of your American Express card.
- As the application takes about 4 weeks to process, you cannot use Autopay for your current bill. Please use other payment methods until we show the Autopay debit date on your next bill.
- To cancel your Credit Card Autopay, please contact your bank for the cancellation arrangement.
You can make payment quickly and securely through the following apps and services:
Embrace hassle-free control with the new CLP Mobile App! Effortlessly view your electricity bills anytime, anywhere, and manage payments with just a few taps on your phone.
- Get notification when your bill is ready, ensuring you never miss a payment.
- Pay your bill securely using various options, including FPS and PPS App-to-App payment.
- Track your consumption to manage your energy usage.
- Pay on behalf of your parents or loved ones.
Pay your bill with FPS or PPS App-to-App
1. Log on using your CLP One Profile and click on View Details.
2. Click on Pay bill.
3. Select your payment options.
Download the CLP Mobile App to effortlessly manage your electricity bill and take full control of your account with CLP One Profile.
About FPS
You can use any mobile banking app or stored value facility to scan the QR code on your bill and pay for your electricity bill. BoC Pay offered by The Bank of China (Hong Kong) is one of the mobile application supporting FPS. The app can be used in Hong Kong and Mainland China.
How to pay: FPS (BoC Pay mobile app as example)
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2. From the Home screen, click "Scan to Pay".
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3. Scan the FPS QR code on your electricity bill. If you are unsure of your account details, you can check your bill.
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4. Once you've checked your bill details, click "Next".
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5. Enter your payment password or use biometric authentication to complete your payment.
Need help
Please call 3988 2388 if you have any questions about the BoC Pay mobile app or offer.
The Alipay HK app offers a variety of payment services and methods. For example, you can use the app to check your bills, pay your bills, and view your payment history any time. You can also enable automatic payments for fast and convenient bill payments.
How to pay
2. From the Home screen, click "Bill Payment", and then click "Public Utility".
3. After choose "CLP Power", enter your account number and registered customer name to link your electricity bill. If you are unsure of your account details, you can check your bill.
4. Once you've checked your bill details, click "Pay Now".
5. Enter your payment password to complete your payment.
6. To settle future bills automatically, click on the "Enable Auto Debit" button at the bottom of your "Payment Result" screen.
*To disable Auto Debit function, please cancel through AlipayHK app.
Need help
Please call 2245 3201 if you have any questions about AlipayHK. Their hotline service is available daily from 9am to 9pm. Or, you may visit their support centre for help (e.g. topping up and linking your credit card).
Link your WeChat Pay HK account to your CLP account to check and pay outstanding bills. You can also set bill notifications and view your payment history any time.
How to pay
2. From the Home screen, click "Me" and "Services".
3. From the WeChat Pay screen, click "Utilities".
4. From the Utilities screen, click "Electricity Bill".
5. If you are a new customer, enter your CLP electricity account number and registered customer name to link your account.
If you are unsure of your account details, you can find out your account details on your electricity bill.
6. Once you've added your details, click "Add and View".
7. To settle future bills through autopay automatically, click on the "Enable Now" button at the bottom of the your Bill Details screen.
8. Click "Enable" after you have read and agreed to Automatic Payment Authorization Terms and Conditions.
9. Enter your payment password.
10. Complete.
*To disable Auto Debit function, please cancel through WeChat Pay HK app.
Need help
Please call 3929 1666 if you have any questions about WeChat Pay HK.
Please approach your bank directly to pay via internet banking:
To use PPS, you must first register for an account at any PPS registration terminal. Once you register, you can choose your preferred payment channel.
Please use our merchant code “02” to complete your PPS payment. If you have registered for payment receipts, we will send you a receipt once your payment is completed.
How to pay: PPS on Mobile app
2. Click “Add Bill”.
3. Input merchant code “02” and “Bill no.” to register your electricity bill, then click "Confirm”.
4. Input the “Amount” and click “Proceed”.
5. Check the information entered and click “Pay”.
6. Payment completed.
How to pay: phone and internet
Internet
Refer to the 'New to PPS by Internet' guide.
Need help
If you have any questions, please:
- Refer to the ‘New to PPS’ page on the PPS website;
- Call 900 00 222 329 (English) or 900 00 222 328 (Cantonese); or
- Email hotline@eps.com.hk.
How to pay
1. Look for any of the following ATMs:
- HSBC or Hang Seng Bank ATMs with the 'Bill Payment Service' label
- JETCO ATMs with the 'JET Payment' label
2. Select 'Bill Payment', 'Public Utility' and 'CLP Power'
3. Enter your electricity account number and bill amount.
You may make cash and cheque payments at the following channels:
If you are paying by cheque, make your crossed cheque payable to CLP Power Hong Kong Limited and mark your CLP account number on the back. If you choose to use a single cheque to settle your bills for multiple electricity accounts, please write down your corresponding CLP account numbers and payment amount per each account on the back of the cheque.
You can present the barcode or QR code on your bill to make a cash payment at any of the following locations:
The maximum cash payment per transaction is HK$5,000. Cheques and credit cards are not accepted.
How to pay: Internet banking
- Make your crossed cheque payable to 'CLP Power Hong Kong Limited'.
- Open the Bank of China's (Hong Kong) e-Cheque Bill Payment service.
- Click the e-Cheque Bill Payment option.
- Enter the following information:
- Merchant category - Public utility
- Merchant name - CLP Power
- Bill type - '02 - CLP Electricity Bill'
- Bill account number - Your electricity account number. If you are unsure of your account details, you can check your bill.
- Upload your e-Cheque file(s).
How to pay: Mobile banking app
- Make your crossed cheque payable to 'CLP Power Hong Kong Limited'.
- Download the BoC mobile banking app from the App Store or Google Play.
- If you are an iOS user, refer to page 6 of the e-Cheque Guide (PDF).
- If you are an Android user, refer to page 12 of the e-Cheque Guide (PDF).
More information
Please refer to the e-Cheque Guide (PDF) for more information.
How to pay
- Visit a cheque deposit machine at any HSBC or Bank of China (Hong Kong) branch in Hong Kong.
- Key in your CLP electricity account number.
- Keep the deposit slip with the printed cheque image after your transaction.
By default, we do not provide receipts for this service. If you wish to receive a receipt, please register for payment receipts online.
When to pay
To avoid late payment charges, please send your cheque at least 3 working days along with your electricity bill stubs before the payment due date.
- Please do not send cash or post-dated cheques.
- Mark your electricity account no(s). and the corresponding payable amount on the back of the cheques
- We are unable to process your cheque without electricity bill stubs and we will return you the cheque.
How to pay
Send your crossed cheque and payment stub (the bottom part of your paper bill) to PO Box No. 11188, General Post Office, Hong Kong.
By default, we do not provide receipts for this service. If you wish to receive a receipt, please register for payment receipts online.
How to pay
- Bring your CLP bill to your nearest Bank of East Asia (BEA) branch.
- Pay by cash or cheque.
You do not need a BEA account to pay your bills at BEA.
How to pay
- Bring your CLP bill to any Hongkong Post Office.
- Pay by cash or cheque.
Credit card payments are not accepted.
*For different payment channels, there may be fees incurred and it is suggested to check on their official site.
How to pay
App-to-App Payment feature is now available in CLP One mobile app! Make payments directly through PPS or FPS, with just a few taps and authorization – no more manual input of payment details or QR code scanning is needed!
From now to 31 January 2025, enjoy a HK$20 Fairwood e-coupon by paying electricity bills via PPS in CLP One mobile app and registering for reward on PPS website. First come, first served, while stocks last.
#Terms and conditions apply.
For registration and details, please click here to learn more.
From now to 31 Jan 2025, designated customers* who have not paid electricity bills through AlipayHK App in the last 12 months may receive a HK$10 CLP coupon and earn an addition of 5,000 A. Point by completing the dedicated bill payment mission. Act fast to collect the coupon and join the A. Point mission on the promotion page in AlipayHK App !
#Terms and conditions apply. Limited quantities available, first come, first served.
*For the fulfillment of eligibility of designated customers, the system record of AlipayHK shall prevail. CLP does not partake in the identification process.
For details, please visit the promotion page in AlipayHK App.
How to pay
From now to 31 Dec 2024, pay bill via BEA Mobile / BEA Online to get lucky draw entries automatically for chances to win up to HKD10,000 cash rewards / free spending credits! Get up to 15 lucky draw entries for paying electricity bill in each stage. Don’t miss out!
#Terms and conditions apply.
For details, please click here to learn more.
Join us today on the Low Carbon eJourney. Unlock up to HK$300,000 in discounts and grab half-price HK$50 PARKnSHOP vouchers. You will have the exclusive opportunity to snap up a wide range of trendy home appliances for unbeatable prices during our Thankful Week and Saver's Extravaganza promotions.
#Terms and conditions apply.
For details, please click here to learn more and register.
