Reset password & retrieve Login ID

Find out how to reset your password and retrieve the login ID for your CLP online account.

Reset password
Retrieve Login ID

Note:

If you have not registered your email address before, please call our customer service hotline.

1. Click “Use Login ID & Password” from the login screen.

2. Click “Forgot Password”

3. Enter your 11-digit CLP account number and click “Submit”

4. If you have registered your email address before, use the password reset link in your email within 1 hour.

Tip:

Check your spam folder if you are unable to find your password reset email.

5. Enter your new password and click "Reset".

1. Click “Use Login ID & Password” from the login screen.

2. Click “Forgot login ID”

3. Enter your 11-digit CLP account number and click “Submit”

4. If you have registered your email address before, system will send you your Login ID via email.

Tip:

Check your spam folder if you are unable to find your retrieve login ID email.

CLP One account

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