Set up your CLP One account
How to register your CLP One account with your mobile number or email address.
Benefits of setting up a CLP One account
With a CLP One account, you can access exclusive content and services. You can use the CLP Mobile App to manage your electricity account easily.
If you have already created your CLP One account (or have a CLP online account before), please log in to the CLP Power Mobile App or website through your existing login method.
How to set up your CLP One Account
Step 2
Register with your mobile number or email address
Step 3
Input your contact information
Step 4
Verify your contact information with the One-time password (OTP) sent to you.
Step 5
Your CLP One Profile has been successfully created!
If you already have electricity account(s), please click "Link electricity services" on the next page to complete the CLP One account creation process.
Step 1
Select the Business tab and click Register
Step 2
Enter your CLP account number and the name of the account
Step 3
Follow the on-screen instructions and input your account and contact information. Click Confirm to activate your online account.
Commonly asked questions
Name
Ensure that you have entered the same name as your electricity account’s registered customer name.
Hong Kong ID (HKID)
- Ensure that you have included all the letters and numbers, but not the brackets (e.g. A1234567).
- Submit a copy of your HKID to us if your HKID has not been verified by CLP.
When I reach the "link electricity services" page, I see some of my old addresses. If I click "link electricity services," does it mean I will be responsible for paying the electricity bills for these units?
Don't worry. After linking, the account will only display accounts that are currently in use and those that have been closed within the past 14 months. Closed accounts will not affect your billing, so please feel free to link the electricity services.
I just created a CLP One profile using my mobile phone, but I don’t see any electricity accounts. What should I do?
It is possible that you previously had a CLP online account but did not bind your mobile phone or did not log in using your mobile phone, so the system thinks it is a completely new account profile. Please call our customer service hotline at 2678 2678, and we will assist you.
If you need help, please submit an eForm. Select "CLP App, Online Service and eBill" on the eForm. Or, you may call our customer service hotline.
If you encounter errors when you log in, please refer to our guide on logging in to your online account. For more information, please refer to our CLP Mobile App page.
You may submit an eForm or call our customer service hotline if you have any questions. If you use our eForm, please select “CLP App, Online Service and eBill".
